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UPS Loses Ungodly Sum Of Money, Offers To Refund Shipping Fee

When companies mess up, most rational consumers will be appeased by a concerted effort to make things right. A sincere apology followed by a correcting of the situation generally does the trick.

While that doesn’t completely soothe the sting of what went wrong in the first place, it’s usually enough to ensure that there won’t be any long-term scars as far as the customer is concerned. Companies that fail to follow that simple protocol will not be as fortunate.

The company will then have to spend an inordinate amount of time proving that it’s not so bad after all, but the scars will never completely go away in the minds of some consumers.

A recent situation has popped up North of the Border that calls into question the practices of two huge companies, and we’ll have to wait and see if there will be any lingering effects for either of them. As the New York Post shares, a Canadian man was awaiting his share of a family inheritance.

His sister had sent him out a bank draft via UPS for $846,000 that was drawn on TD Canada Trust. When Louis Paul Herbert went to pick it up, the package was nowhere to be found.

“I’m waiting at the UPS store, around 3 p.m. because that’s when they said the guys came in, nothing shows up,” he explained. “I came back in the evening. Nothing shows up … and I’m wondering, ‘What’s happened to my inheritance?'”

UPS did some poking around, and the company was able to determine that the parcel made it to a distribution center in Toronto, but then it flat out disappeared. The company has offered to refund the shipping fee, but its hands are tied on the contents of the parcel itself.

“While UPS’ service is excellent in our industry, we are unfortunately not perfect. Occasionally, the loss of a package does occur,” according to company spokeswoman Nirali Raval. “Our records indicate that our team followed UPS protocol and an exhaustive search for this package was completed by our Operations and Security teams. Unfortunately, we were unable to locate the package.”

TD Bank had assured his sister, Lorette Taylor, that using a bank draft would be the safest way to send such a large sum of money. It’s similar to a certified check, but the money is withdrawn from the sending party’s account immediately and held by the bank until it’s cashed.

However, the bank refused to refund the money unless Taylor signed an agreement indemnifying the bank in case the original draft gets cashed, as drafts don’t expire like regular checks.

“It also said that if something happened to me, for example, my children and my heirs and my spouse and my executor would have to pay this debt,” Taylor said. “Well, I didn’t really want to sign this.”

She signed it anyway, but now the bank wants to put a lien on her house. The bank explains that “before we can agree to a replacement or reimbursement, we need appropriate security to be in place.”

Call us crazy, but it certainly seems like the bank can do a better job under this extenuating set of circumstances. In today’s day and age, there’s no way to flag this specific draft to go off with alarm bells and whistles if someone ever presents it to the bank to be cashed?

We’ll consider that highly unlikely. TD’s response has been awfully telling, and the bank would be wise to correct course before it gets branded with an unshakeable stigma.

Source: New York Post
Photo: CBC, YouTube

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