Restaurant Issues Apology After Denying Officer Service

In recent years, divisive social issues have become more and more of a problem across the United States of America with increased incidences of racism, discrimination, and protestation against the authorities.

In February, 2016, an incident in Irondale, Alabama, ignited racial tensions after a Hispanic Police Officer was ignored at a fast food restaurant when attempting to get a meal for lunch from an Irondale-based ‘Krystal’ fast food restaurant.

The officer in question, Pedro Urresta had worked in the Irondale Police Department for several years. While wearing his uniform, and driving his patrol car, Mr Urresta ordered a meal from the interactive drive-thru system at the popular restaurant on Crestwood Boulevard. However, despite his humble and polite demeanor, Officer Urresta was repeatedly ignored by the restaurant staff when he tried to attract their attention to query the status of his meal.

After waiting for 7 to 10 minutes, the patient police officer parked his car and went to the counter inside the restaurant. However, Mr Urresta was repeated ignored by the two employees inside who walked away from the counter to the back of the store. Finally, Mr Urresta had enough of the disrespect and left the restaurant without receiving his food. Mr Urresta later emailed Krystal to complain about the poor service and rude counter workers.

The frustrated police officer informed his wife of what had happened. The infuriated woman took to Facebook to express her disgust at the fact that her husband’s race and/or profession had impacted his chances of getting a meal from the restaurant chain. Ms Urresta posted: "It's a shame that police officers that protect and serve their communities are denied service. After waiting in the drive-thru in his patrol car, they never acknowledged my husband's order. He went inside in his uniform and every worker walked away from the counter to the back of the store."

Krystal spokeswoman, Kim Miller, subsequently released a statement indicating that "The officer was not targeted, but neither he nor our other guests received the level of service they should." After public pressure on Krystal increased, the company offered all members of the Irondale Police Department a complementary meal. It remains unclear what prompted Mr Urresta’s terrible experience at Krystal, it may be symptomatic of deeper issues in the American people and their views of Hispanic people and police officers.

Source:
Photo: Detroit News Time, Eater

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