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Lawn Company Retaliates Against 87-Year-Old Woman Over $35 Bill

An elderly woman in Tennessee had a beef with her lawn care company. They insisted she owed them $35 for previous work, but the woman disagreed.

Instead of handling the dispute in a civil manner, the lawn care company got vindictive and took matters into their own hands. They destroyed the woman's lawn, but they may have done even more damage to their reputation.

Verda Lowe, an 87-year-old resident of a Memphis neighborhood where all the lawns are green and manicured, is now looking for a new lawn company. The former company that worked for her, Innovative Lawn Solutions, has trashed her lawn after a minor payment dispute. The dispute was over just $35.

The company owner brought his workers to Ms. Lowe's residence and she watched in horror as they carved a big 'X' into her lawn. “I didn’t believe it,” she told WHBQ News. “I just stood there and looked.”

Lowe called her granddaughter, Lakisha Davis, for help. “She said he dropped [the riding mower] all the way to the ground and cut across her yard. His crew was laughing and joking while he was doing it, egging him on,” Davis said.

Davis arrived just in time to see the lawn company packing up. Filming with her phone, Davis confronted the owner of the lawn company. “It was you! Why you do this to my grandma’s yard?” she asked.

“Your grandmama owes me,” he responded.

“If he felt like she owed him money, he should’ve gone through a legal route,” Davis told reporters.

The lawn company was blasted on Facebook after word got out about how they treated the elderly client.

"Awful thing you done. Not professional at all. There are better ways to handle these disputes then what you have done. Business sense did not come to mind in this situation, sad over 35.00 that may or may not have been owed," one person wrote on the company's Facebook page.

"If I could give 0 stars I would. There’s no room in good business for people that cannot be professional. Vandalism is wrong and for someone to do this for a measly $35 is really really sad and wrong," another said.

“Just disgusting to treat old people the way you did, NO apology or any words can take back the actions you used against an elderly customer of yours over a very small amount of money,” wrote another.

“What kind a piece of crap person do you have to be to do this to an 80 year old elder?? Wowwww I hope you NEVER get any business ever again,” another said.

The owner has issued an apology and says he takes full responsibility for his actions. He has offered a year of free lawn care to Ms. Lowe to compensate her for the loss.

"I am sorry for losing my temper and reacting in an outrageous manner. I have no excuse for my actions and behavior. No matter how angry or frustrated I was, there is no justification for the actions displayed on camera," owner Nicholas McGhee wrote in an apology.

Lowe says she turned the offer down. She doesn't want him around her anymore. “I just don’t trust him anymore,” said Lowe.

Ms. Lowe lived in the house for more than 50 years and has never dealt with anything like this before. She says her ruined lawn will eventually grow back.

The same might not be said for Innovative Lawn Solutions' reputation, however.

Source: AJC
Photos: AJC Screenshot, Flickr/Steve Mattlock

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