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Deaf Woman Tries To Order Chick-Fil-A, Shocked By Cashier's Reaction

Many people think being deaf is hard because you don't get to hear music, or you might not hear a fire alarm or oncoming car's horn honking. While it's true that these things make life a challenge, perhaps the biggest challenge that deaf people have is that their condition puts up a barrier between themselves and the general public. Trying to communicate when you can't hear well isn't easy, unless, of course, you're lucky enough to run into someone who knows sign language.

One deaf woman in North Carolina went into a Chick-Fil-A and was delighted to find out that ordering was going to be a lot easier than she thought it would be. The cashier knew how to sign, and the heartwarming exchange was captured on video.

Cynthia Walker, a 20-year-old woman from Fayetteville, is dependent upon her parents. Walker is deaf and has a number of other health issues, but this strong woman still likes to be independent whenever she can. Even a small thing like ordering her own food at a restaurant can feel like a triumph if she's able to do it without help.

Walker and her mother went into the Chick-Fil-A and the cashier noticed them signing. Luckily, the cashier could sign as well, so she was easily able to take Walker's order.

Terri Buelman, Walker's mom, says it was the first time her daughter could order lunch without feeling uncomfortable and like people were staring at her.

"People just look at her, then they look at us at what we do, so we had to order for her," said Buelman.

The cashier is Taylor Anez. She's a high school senior working part-time at the restaurant and she happens to have deaf relatives. She learned sign language so she could communicate with her family.

When Anez saw Walker step up and begin to struggle, she made the whole process a breeze by signing to the customer. Walker says she was surprised, but it made her feel like she had freedom when she was able to talk easily to the cashier without any help.

Buelman filmed the incident and wrote a letter of thanks to the company.

“I would like to say how much we appreciate your new employee named Taylor, at the Raeford Rd location in Fayetteville, NC. My daughter Cynthia Walker has never experienced a chance to order for herself without people just staring at her," Buelman's letter read.

“Taylor did not miss a beat on greeting us with a warm smile, and asking my daughter first what she would like. My daughter was so surprised and happy. She even asked me how that lady knew how to sign to her," the mother continued. "Taylor has only been employed there for a couple of weeks and she is already so efficient in her job. We will make this location our regular stop. Everyone there was so courteous and walking around checking on customers. Great job to the manager for having an awesome team!”

According to Chick-Fil-A, the company had no idea that Anez could use sign language when they hired her, but the company said in a statement, "we are particular in selecting people with hearts to serve and then we encourage them to use their skills and our resources to make every guest's visit remarkable! We are very blessed to have her!"

Anez has gotten recognition for signing with other customers. Luis Gutierrez wrote to the company's Facebook page, "Today I was getting ready to give my order to one of the attendees behind the order counter, and a couple just ahead of me were giving their order in 'sign language' to one of the girls behind the ordering counter," he wrote.

He praised her customer service skills.

Source: ABC 7, Inquisitr
Photo: YouTube

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