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Customer Shocked By Uber Fare For 18 Mile Trip

Better be careful about that Uber car you're ordering, and get a quote up front. The charges could be higher than people expect, notes the popular transportation company.

Lenny Teske of Grand Rapids, Michigan called for an Uber car after a football game Saturday night in Indianapolis. Teske and his friends went just 18 miles to a hotel room. Shortly after arriving, he received a shocking bill via e-mail.

"I asked what the charge was, because I wanted to give him a tip," said Teske. "He told me he didn't know. We get out and the car pulls away. Boop boop. A thing pops up on my phone and said you were just charged $490."

"I thought that it had to be a huge mistake. There's no way. That's impossible," Teske said.

He called to confirm, and as it turns out, the price was correct, and Uber expects it to be paid. Uber has a concept of 'dynamic pricing,' which means when cars are in high demand and short supply, Uber's prices go up.

Teske isn't the only one who has experienced an inflated bill. Price gouging nightmares taking advantage of desperate travelers have been posted in Uber reviews. Teske was charged almost seven times the going rate.

Teske had been a customer of Uber for over a year and previously thought the company to be efficient and inexpensive. One of his friends wanted to call a cab, but Teske suggested Uber, praising the company.

According to Teske, that's all changed now. He doesn't plan on using the company again. He says he'll pay, but he wants to get the word out. "I am lucky that I am blessed and don't have to worry about money this time of year, but that could have been a single mom that could have taken money for rent, or Christmas presents, or food for their kids and that's not right," said Teske.

Uber did agree to knock 20 percent (that’s $90) off the bill. Considering Teske could have taken a plane to Grand Rapids for less than that, it’s still not exactly a generous bargain.

Photo: Youtube

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