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Costco Refunds Woman For Dead Christmas Tree After She Brings It Back - In January

In the cutthroat world of retail, it’s always important to make sure that customers are happy. There’s an abundance of competition out there regardless of the products or services in question, and customers are almost certain to go elsewhere if they feel they are not getting the level of service they desire.

Retailers that are on the ball are well aware of this, and they have rather comprehensive customer-centric procedures in place as a result. For most customers, the extra attention and knowledge that the place they are spending their hard-earned dollars at will do whatever they can to make things right should things go awry is enough to keep them coming back for more.

However, as with everything else in life, there’s always someone out there that expects even more. There are certain customers that expect the moon and the stars to be moved just because they step foot in the door, and that can lead to some rather precarious situations for retail employees to deal with.

For example, there are customers out there that insist they can return products for about any reason imaginable. When they get questioned by an employee about a situation that just doesn’t seem right to them, all hell breaks loose.

Threats are levelled, the presence of a manager is requested, and you can be sure the customer will repeatedly tout their ability to take things further up the food chain to get what they want. In the end, it’s up to the retailer to acquiesce to the customer's wishes or risk even further problems by denying their claims.

It’s unclear if that was the line of thinking behind this highly questionable transaction that took place at a Costco in Los Angeles in early January, but it’s ruffled the feathers of both retailers and customers alike regardless.

As the Daily Mail shares, a woman walked into the store and headed over to the return line on January 4. She was bringing back a live Christmas tree that she had purchased in time for the holidays.

Her reason for returning it? It was now dead.

Stunningly, the retailer relented and the woman got her way. One customer that was in line at the time shared the details of the bizarre scene in a post on social media.

“I can't make this stuff up. Woman in line at Costco, totally nonchalant, to return her Christmas tree "because it is dead" on January 4,” he wrote.

“I saw the whole thing go down with my own two eyes about 30 minutes ago. If I didn’t see it, I wouldn’t believe that someone had so little moral values or lack of conscience.”

Perhaps there’s a whole lot more than meets the eye here, but something certainly doesn’t seem right. Live Christmas trees only last a certain amount of time before expiring, and that’s generally common knowledge among those that prefer the real deal versus an artificial one.

Once Christmas comes and goes, the live tree is disposed of, and there’s nothing to store away.

It’s a highly questionable decision by the retailer to refund the customer's money in this case, and Costco may be opening itself as an easy mark for difficult customers as a result.

Source: Daily Mail
Photo: Scott Bentley/Facebook, Google

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