Clerk's Brutal Honesty Sends Mom Over The Edge

A woman who suffered a miscarriage said she was traumatized all over again after going to Babies “R” Us in Waterbury, CT. Jessica Huchko, of Watertown, was expecting a baby boy after having three girls with her husband so she headed over to Babies “R” Us to pick up a few things.

“We pretty much had everything, but with car seats and strollers, you have to update them every five years,” she told Eyewitness News 3.

Then tragedy struck and she had a miscarriage. She was no longer able to stand to look at the purchases she made.

“Every time I would see them, I would either get mad or upset. I needed them out of the house,” Huchko said.

So, she went to return them at Babies “R” Us. All of the items were in their box, however she didn’t have a receipt. She threw it away thinking she would actually need those items. She did have her debit and store loyalty cards to track the items. She was asked why she needed to return the items and that’s when she got emotional.

“I guess I didn't give her a good enough answer, so she asked, ‘why are you returning this?’ And it triggered something inside of me, that a tear just rolled down my face and I had to just say, 'my son passed away and I can't use them’,” Huchko said.

Instead of having compassion and accommodating the tearful woman, they only offered her a fraction of her money back saying they were unable to track the items. They offered her only two cents for the $179 double stroller she bought.

“It was worse than a slap in the face,”Huchko said. “Now, I have to try and control myself while there's a huge line forming behind me.”

After reaching out to Eyewitness News and Babies “R” Us, the store manager said he would right the wrong and offer her the full remaining balance of her purchase.

"We are deeply sorry for her experience in our store, and more importantly for her loss,” Babies “R” Us said in a statement. “The store leadership has provided coaching to the team members to help ensure similar situations are handled with more care in the future."

Source: WFSB
Photo: WFSB

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