Airline Shows Returning Soldier Far From Respect - Charges Large Fee For "Oversized" Military Bag

The airline industry has been under siege of late, as a number of high-profile incidents have painted a picture that all is not well among the companies that take us thousands of feet above sea level. We’ve seen all kinds of examples of absolutely atrocious customer service of late, and it unfortunately seems to be more of a trend than a few random anomalies. Our latest example comes from a returning soldier who feels that United Airlines went out of its way to price gouge him because his bag was a bit too big.

As the NY Post explains, National Guard 1st Lt. John Rader was returning from a 21-month deployment to Afghanistan, but the good times were put on hold when United decided it had a bone to pick about the size of his military duffel bag.

“I was told point blank that I’d have to pay $200 for the overage or find another bag to siphon stuff off with. Well, I didn’t have another bag so I was caught in a bind,” Rader said.

Rather than helping the customer come to some sort of a reasonable conclusion that worked for both parties, United reps dug their feet in the ground and wouldn’t budge.

“There was none of that. It was just cold. I had to either pay or leave the bag,” he continued.

Rader’s story went public, and United suddenly became understanding of the returning soldier’s plight.

“We are disappointed anytime a customer has an experience that doesn’t meet their expectations, and our customer care team is reaching out to this customer to issue a refund for his oversized bag as a gesture of goodwill,” the company said in a statement.

While that’s a nice sentiment, it’s also a case of too little too late for a customer that was inconvenienced. As a frequent traveler, we can color Rader surprised at the way the situation was handled by United, and he may look elsewhere when it comes time to fly the friendly skies.

“In the past airlines have been very flexible to soldiers, whether it’s upgrading us in our seating arrangements, helping us with numerous bags we travel with often,” Rader added. “This is the first time and an isolated case in my history where it’s actually occurred. It became upsetting when all you want to do is get home and you have a $200 charge thrown on top.”

Source: New York Post
Photo: NY Post Screenshot

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