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Workers Fighting For $15/hr Wage Outside, Horrified When They See What's Waiting For Them Inside

Economists project that millions of service jobs will be lost in the US over the next few years as robots and automated processes replace human workers.

In one example of this trend, fast food chain Wendy’s announced this week it is planning to install self-ordering kiosks at about 1,000 locations by the end of 2017.

The press release noted that the typical location will have three ordering kiosks and that higher-volume restaurants across the country will be given priority for the kiosks.

Wendy’s chief information officer, David Trimm, pointed out that the kiosks are designed to attract younger customers and keep labor costs at a minimum. He also highlighted that kiosks will permit Wendy’s customers to avoid long lines during peak hours while optimizing kitchen production and making sure all food is delivered hot and fresh.

Trim says the company projects it will see a return on its investment in less than two years.

“They are looking to improve their automation and their labor costs, and this is a good way to do it,” Darren Tristano, vice president of food-service research and consulting firm Technomic, explains in an interview. “They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”

Also keep in mind that self-serve kiosks are valuable to the Dublin, Ohio fast food firm as it provides a great deal of data about customers.

“This move puts them at the forefront of the kiosk and tech movement,” Tristano remarked.

Fast food industry analysts also point out that a number of kiosks already have been installed in a few Ohio Wendy’s locations, where the fast food giant is testing out the technology.

Note that although customers can still order their food at the counter, for now, Tristano suggests that mobile ordering and payment via smartphones will become more popular options than both self-ordering kiosks and cash registers in just a few years.

Restaurant industry analysts note that McDonald’s, Burger King and several other fast food chains are also testing self-ordering technologies to use in their restaurants.

Source: NBC 4
Photo: Mad World News

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