Drive-Thru Employee Endures Rude Customer, Gets Insane Note From Them The Next Day

If you’ve ever worked in customer service then you understand that rude people are pretty much the norm, but there are a few exceptions to the rule. One Starbucks barista had a recent experience with an upset woman in a drive-thru line that left her stunned.

The customer, who said her name as Debbie, went to a Starbucks drive-thru one morning and she apparently gave an employee a hard time about their lack of drink carriers.

However, after she’d thought about what she’d done, Debbie decided to try and compensate for the “less than cheerful encounter”. So she returned to the store the next day with a sincere apology and a $50 tip for the berated barista.

The barista was grateful but stunned to receive the apology letter and generous tip, so he posted it on social media.

The response to his post was overwhelmingly positive, including the comment: “As someone who has also worked in retail and food service in the past, [this] made my shriveled, black heart pump blood again. We don’t know where in the world Debbie is, but she’s spreading good karma, and that’s something to be applauded.”

Debbie’s thoughtful apology note read:

Yesterday at your drive-thru we has a less than cheerful encounter. At no fault of yours, you were out of carriers [and] said you could not take my empty cup (trash). I was less than understanding [and] my manner was curt.

I need to apologize. The thought of leaving a trail of unkindness like that is so not the path I want to reflect. Not for you, not for me.

You are a young man, clearly working hard to build a future [and] you should be commended. Keep up your attitude of cheer [and] hope. Stay hopeful no matter what kind of people cross your path (or drive-thru).

[Surely], God has good [blessings] in store.

You taught this ole lady something yesterday about kindness, compassion, [and] staying humble.

I thank you! Debbie

God bless you today [and] all your todays.

The world needs more Debbies.

Source: Bored Panda
Photo: Bored Panda

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